Purchase support
A plain-language guide to refund eligibility, mandatory consumer rights, and the correct place to submit a request.
Paid courses use a manual CliQ payment order and receipt review. Private tutoring is arranged separately from course purchases.
Nothing in this policy limits a mandatory cancellation, withdrawal, refund, warranty, or other consumer right that applies under law. Outside those rights, a discretionary request may be reviewed case by case using the purchase date, delivery and use of the course, the reason for the request, and other relevant circumstances. Submitting a request does not guarantee a refund.
For a manual CliQ course payment or a separately arranged private lesson, contact Tayseer-MED directly with the order or booking details.
An approved full refund may end access supplied only by that purchase unless another valid entitlement exists. Access questions and partial-refund requests are reviewed case by case against the order and receipt evidence. Bank processing times are outside Tayseer-MED's control.
Review our Terms for the conditions that apply to Tayseer-MED accounts, course access, and private lesson requests. Contact us with the order details shown on your receipt if you need help with a refund request.